Refund & Cancellation Policy

BrainVeda is Currently FREE

BrainVeda is currently a completely free platform. No fees, subscriptions, or payments of any kind are charged at this time. There is nothing to refund because there is nothing to pay.

Create a free student account and access all available content at no cost.

1. Current Status — Free Platform

As of the date of this policy (6 September 2026), BrainVeda does not charge any fees for:

• Student account registration
• Access to video lectures
• Downloading PDF notes and class slides
• Daily Practice Problems (DPPs)
• Previous Year Questions (PYQs)
• Mock tests (where available)
• Doubt submission
• Any other currently available feature

Because BrainVeda is free, no refund process is currently applicable.

2. Future Paid Subscriptions (Not Yet Active)

BrainVeda may introduce optional paid premium features in the future (such as advanced content, premium notes, or additional mock test series). No paid features are active at this time.

When paid features are introduced:

• This Refund Policy will be updated with specific refund terms before activation
• Registered students will be notified via in-app announcements before any paid features are made available
• Subscription and pricing terms will be clearly displayed before you are asked to pay
• You will not be enrolled in any paid plan without your explicit consent

3. Planned Refund Framework (Template — Not Yet Active)

This section is a template for future use. These terms are NOT currently in effect because BrainVeda has no paid plans.

When paid subscriptions are introduced, BrainVeda intends to adopt the following framework (subject to update and legal review before activation):

• Cooling-off period: A refund request submitted within [X] days of the initial purchase of a new subscription, where the subscriber has not substantially used the premium features, may be considered
• No refunds after substantial use: Once a student has accessed a significant portion of premium content, refunds may not be available
• Cancellation of subscription: Students may cancel a paid subscription at any time. Cancellation will prevent future renewal charges but will generally not result in a refund for the current period already paid
• Technical issues: If a verified technical error by BrainVeda prevented access to paid content for a significant period, a proportional credit or refund may be considered
• Process: Refund requests must be submitted by email to brainveda.edu@gmail.com with subject "Refund Request" and will be reviewed within [X] working days

Important: The exact refund terms, periods, and process will be finalised and reviewed by a qualified professional before any paid features are activated. Do NOT rely on this template for any commercial transaction.

4. Consumer Rights (For Future Reference)

When BrainVeda introduces paid services, additional Indian consumer protection requirements may become relevant. The specific obligations will depend on BrainVeda's business model, legal entity status, and the nature of the paid services offered. Key frameworks to review with professional advice include:

• Consumer Protection Act, 2019 — Broadly governs consumer rights for goods and services. Students who pay for subscriptions may have rights under this Act.
• Consumer Protection (E-Commerce) Rules, 2020 — May apply to online sale of digital services/subscriptions depending on BrainVeda's classification and business model. Applicability is not automatic solely because a service charges a fee; legal review is needed to determine specific obligations such as refund policy disclosure, grievance officer requirements, and entity disclosures.
• GST/Tax obligations — See Section 5 for tax considerations.

BrainVeda currently has no paid transactions. Before activating paid services, the platform owner must obtain specific professional legal and CA advice to determine which regulatory requirements apply and ensure full compliance before launch.

5. GST and Taxation (For Future Reference)

The application of GST, registration requirements, applicable rates, and invoicing obligations for BrainVeda's educational services will be confirmed with a qualified Indian Chartered Accountant before any paid features are activated. BrainVeda will not charge or collect any tax without proper legal and professional confirmation.

6. Contact for Billing Questions

For any questions about this policy or future billing (when applicable):